Privacy policy

Last updated: 2026-01-01

Who we are

vivoHeating ("we", "us") is a plumbing and heating business based at 123 Manchester Road, Oldham OL8 1EQ, United Kingdom. We are the data controller for personal data collected through this website.

What we collect

• Contact details you give us via our quote/booking forms or by phone (name, address, email, phone number).
• Job details needed to provide a quote (property type, service requested, photos you choose to send).
• Limited technical data from your visit (IP-derived country, browser, pages viewed) collected via our hosting provider's standard logs.

How we use it

• To respond to enquiries and provide quotes (legal basis: legitimate interest / pre-contractual steps).
• To carry out booked work, including issuing certificates and invoices (legal basis: contract).
• To meet legal/regulatory obligations including Gas Safe certification and HMRC record-keeping (legal basis: legal obligation).
• To send service reminders for annual servicing or CP12 renewal, where you are an existing customer (legal basis: legitimate interest; opt out any time).

Who we share it with

• Our hosting and email providers (Cloudflare, our email provider) acting as data processors under standard contracts.
• Manufacturers when registering your warranty (e.g. Worcester Bosch, Vaillant) — only what is required for registration.
• Gas Safe Register and HMRC where required by law.
• We never sell your data.

How long we keep it

Quote enquiries that do not become customers: 12 months. Customer records and certificates: 7 years (HMRC requirement). Gas safety certificates: at least the regulated retention period.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your data, and you can object to processing or withdraw consent. To exercise any right, email hello@vivoheating.co.uk or write to the address above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We do not currently use marketing cookies. If we add privacy-friendly analytics in future, we will update this page and continue to avoid third-party tracking cookies.

Changes

We may update this policy. Material changes will be reflected here with a new "last updated" date.